Privacy Policy

Dr Lorena Castillo

In accordance with Spanish Organic Law 3/2018 (LOPD-GDD) and the European General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) on the protection of personal data, we have updated our Privacy Policy. This website respects and safeguards users’ personal data. As a user, you should be aware that your rights are fully guaranteed.

Please note that this Privacy Policy may be amended in response to legislative or self-regulatory requirements. Users are therefore advised to review it periodically. This policy applies whenever users choose to complete any of the contact forms on this website in which personal data are requested.

Dr Lorena Castillo has adapted this website to comply with the requirements of Spanish Organic Law 3/2018 (LOPD-GDD), Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), and Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE).

Data Controller

Identity of the Controller: Dr Lorena Castillo
National ID (DNI): 24X66XX1Y
Email: info@dralorenacastillo.com
Address: Lepant 270, bajos, 08013 Barcelona
Telephone: +34 636 259 099
Website: www.dralorenacastillo.com

Data Protection Officer

Email: dpd@audiconsecurity.com

For the purposes of the aforementioned General Data Protection Regulation, the personal data you provide through the website forms will be processed under the category of “Website Users and Subscribers.”
All technical and organisational security measures required by current legislation are implemented to protect user data.

Principles Applied to Your Personal Data

When processing your personal data, we apply the following principles in accordance with the GDPR:

• Lawfulness, fairness and transparency: Your consent will always be required for the processing of your personal data for one or more specific purposes, which will be clearly explained in advance.

• Data minimisation: Only data strictly necessary for the stated purposes will be requested.

• Storage limitation: Data will be retained only for as long as necessary for the purposes of processing. Retention periods will be communicated accordingly. Subscription lists are periodically reviewed and inactive records are deleted.

• Integrity and confidentiality: Personal data are processed in a manner that ensures appropriate security and confidentiality. All reasonable precautions are taken to prevent unauthorised access or misuse by third parties.

How Have We Obtained Your Data?

The personal data processed originate from:

• Contact forms

• Telephone

• Interviews

• Website

• Email

• Consultations

Your Rights When You Provide Your Data

You have the right to:

• Request access to your personal data

• Request rectification of inaccurate data

• Request removal from our database

• Request restriction of processing

• Object to processing

Data subjects may request rectification or erasure of personal data when they are no longer necessary for the purposes for which they were collected. In certain circumstances, restriction of processing may be requested, in which case data will be retained solely for the exercise or defence of legal claims.

In certain circumstances and for reasons relating to your particular situation, you may object to the processing of your data. Dr Lorena Castillo will cease processing unless there are compelling legitimate grounds or it is necessary for the exercise or defence of legal claims.

You also have the right to data portability, enabling you to receive your personal data in a structured, commonly used, machine-readable format and to transmit them to another controller when:

• Processing is based on consent

• The data were provided by the data subject

• Processing is carried out by automated means

You are also entitled to effective judicial protection and to lodge a complaint with the supervisory authority — in Spain, the Spanish Data Protection Agency (AEPD) — if you consider that the processing of your personal data infringes the Regulation.

Exercise of Rights

Requests to exercise any of the above rights may be submitted in writing to:
dpd@audiconsecurity.com

Purpose of Processing Personal Data

Your personal data will be used solely for the following purposes:

• To carry out necessary administrative and commercial management with website users

• To send commercial or promotional communications by email, SMS, or other electronic or physical means, provided the user has expressly consented (e.g. newsletter subscription)

• To respond to enquiries or provide requested information

• To provide contracted services or products

• To contact you for feedback on services provided

• To notify you of changes or significant updates to the Privacy Policy, Legal Notice, or Cookie Policy

  Client and supplier data will be processed within the contractual relationship to comply with administrative, tax, accounting, and labour obligations under applicable law.

Consent may be withdrawn at any time by emailing info@dralorenacastillo.com with the subject line “Unsubscribe.”

Dr Lorena Castillo does not engage in spam practices and does not send unsolicited commercial emails.

Email Communications

Users may contact Dr Lorena Castillo via email. Emails are managed through Hostinger Mail and stored under Hostinger’s privacy policy. Such data are not shared with third parties, and users may exercise their rights as outlined in this policy.

Legal Basis for Processing

The legal basis for processing personal data is the consent provided by the user at the time of data submission. Failure to provide required data or to accept this Privacy Policy will make it impossible to subscribe, register, or receive information.

Where a prior contractual relationship exists, processing is legitimised by the existence of that relationship for compliance with legal obligations.

Data Categories

Processed data include identifying data. Special categories of protected data may also be processed where applicable.

Data Retention Period

Personal data will be retained until the data subject requests deletion.

Data Recipients

Certain services necessary for website operation are provided by third parties under their respective privacy policies:

• Google Analytics: a web analytics service provided by Google, Inc., a Delaware corporation with its principal place of business at 1600 Amphitheatre Parkway, Mountain View, California, CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files stored on your computer, to help www.dralorenacastillo.com analyse how users interact with the website. The information generated by the cookie regarding your use of www.dralorenacastillo.com will be transmitted to and stored by Google on servers located in the United States. IP addresses are anonymised and therefore are not collected by Google.

• Cookiebot: a cookie consent management tool provided by Usercentrics, with registered office at Havnegade 39, 1058 Copenhagen, Denmark, which enables users to be informed and their consent to be obtained in compliance with Regulation (EU) 2016/679 (GDPR) and applicable Spanish legislation. Cookiebot displays a cookie notice upon access to the website and allows users to accept, reject or configure the use of cookies, as well as to modify or withdraw their consent at any time through the configuration panel available on the site. Cookiebot securely records and stores the status of the consent granted by the user, including the date, time, anonymised IP address and selected preferences, for the purpose of demonstrating compliance with legal obligations relating to consent.

• Hostinger Mail: Stores contact emails sent by users.

Browsing Data

When browsing www.dralorenacastillo.com, non-identifiable data may be collected. This may include IP addresses, approximate geographical location, records of how services and pages are used, and other data that cannot be used to identify the user. Non-identifiable data also include information related to browsing habits obtained through third-party services.

This website uses the following third-party analytics and management services:

• Google Analytics: this information is used to analyse trends, administer the website, track users’ movements around the site, and collect aggregated demographic information about our user base.

• Cookiebot: this service is used to manage users’ consent for the use of cookies.

Data Security and Confidentiality

Dr Lorena Castillo undertakes to process personal data confidentially and to implement appropriate security measures to prevent unauthorised access, alteration, loss, or disclosure.

Absolute security on the internet cannot be guaranteed. In the event of a security incident, affected users will be notified without undue delay.

Accuracy of Data

Users are solely responsible for the accuracy and truthfulness of the data provided and undertake to keep them up to date.

Acceptance and Consent

By using this website, the user acknowledges having been informed of the conditions regarding personal data protection and consents to the processing of their data as described in this Privacy Policy.

Revocation of Consent

Consent may be withdrawn at any time. Such withdrawal shall not affect the lawfulness of processing carried out prior to withdrawal.

Changes to the Privacy Policy

Dr Lorena Castillo reserves the right to amend this policy in response to legislative or regulatory changes. Updates will be published on this page in advance.

Commercial Communications

No commercial communications will be sent without prior consent, in accordance with Law 34/2002.

Official Communication Channels

Official communication channels include corporate telephone numbers and corporate email accounts. Dr Lorena Castillo accepts no responsibility for security measures of unauthorised communication channels.

Data Transfers

Personal data will not be transferred to third parties or internationally without prior consent, except where legally required.

Language

The governing language of this Privacy Policy is Spanish. In the event of discrepancies, the Spanish version shall prevail.

Applicable Law and Jurisdiction

The relationship between Dr Lorena Castillo and users is governed by Spanish law. Any disputes shall be subject to the jurisdiction of the Courts of Barcelona.

Intellectual and Industrial Property

All website content is the property of Dr Lorena Castillo and is protected under Spanish and EU intellectual property law. Reproduction, distribution, or public communication for commercial purposes without authorisation is strictly prohibited.

Users may view, print, or store content solely for personal and private use and must not remove or manipulate security mechanisms.